P-Tronic is not content merely to sell a product.   The notion of service is fundamental.. 
« Our product is of high quality, it is therefore normal that the service levels surrounding it are on a par with this excellence», explain the company heads. Considered as a leitmotif, this notion of service is to be found at all levels.

At time of order

When a client wishes to order a box-unit, he can be assisted in this. The P-Tronic switchboard is available to guide him in his choice, depending on his vehicle, or to give him any other information concerning the price or the compatibility of the engine, for example. If he prefers to communicate by internet, he will also find a willing ear. P-Tronic has opted for a sophisticated information handling system. It receives and handles mails in a very short time-span, which never exceeds 24 hours.

At time of installation

If the client who has just received his box-unit has a problem with the installation, the P-Tronic technical team is at his entire disposal to guide him by telephone, or or to install the box-unit free of charge in our workshops.

At time of use

If an additional box-unit turns out to be defective during the period of its guarantee (5 years), a simple call to our switchboard is enough. P-Tronic sends an express courier, takes away the defective box-unit within 72 hours, and replaces it with a new, identical box-unit.

P-Tronic works with a sophisticated computer system and uses an express courier company in order to serve clients in the shortest possible time.



The purchase of a P-Tronic additional box-unit comes with service unequalled in the sector.

In the case of a problem, a telephone call to our switchboard and your box-unit is repaired or replaced within 72 hours.